Do you have some Questions?
Welcome to our FAQs - Take a tour if you have any questions, we are always here to support you!
Most frequent questions
All our packages are private tours. You will not be grouped with other travelers, allowing for greater comfort, flexibility and a more personalized experience.
Only services listed under “What’s Included” in each package are included. This typically covers private transportation, tours, guides, entrance fees and accommodations (if included in the selected package).
Anything not explicitly mentioned is considered excluded.
Meals are generally not included, unless specifically stated in the package (e.g. picnic lunch during island hopping or Kalanggaman day tour). Guests are free to choose where and what to eat.
No. International and domestic flights are not included in any package unless explicitly stated. We recommend booking flights only after your tour is confirmed.
Prices on our website may be displayed in different currencies depending on your location or selected preference, using an automatic currency conversion tool for reference purposes.
All tour packages, services and local expenses are officially priced and settled in Philippine Peso (PHP). Any additional expenses incurred on-site (meals, souvenirs, optional activities, tips or personal purchases) should be expected to be paid in PHP.
We recommend guests to bring sufficient Philippine Peso for personal and extra expenses during their trip.
We accept the following payment methods:
- Visa
- Mastercard
- Maestro
- PayPal
All payments are processed through secure and encrypted payment gateways. Once payment is completed, a confirmation will be sent to you via email.
Please note that all payments are settled according to the package terms and conditions, and applicable fees may vary depending on your selected payment method.
Minor adjustments may be possible for private tours, subject to availability and additional costs. Please inform us in advance of any special requests.
Pick-up times vary depending on the itinerary. Some tours require early morning departures (as early as 3:00–4:00 AM). Exact pick-up details will be confirmed prior to the tour.
Hotel accommodation is included only if specified in the package. Some packages are tour-only unless booked with accommodation.
You will be provided with local contact details prior to your tour. Our team and guides are available to assist throughout your trip.
For 7-10 days, visiting 2-3 islands offers a balanced and realistic travel pace.
Yes, especially for first-time visitors, as they simplify logistics and ensure smoother island connections.
Yes. With proper planning and pre-arranged transfers, traveling between islands is smooth via domestic flights and ferries.
The dry season (November to May) offers the best weather conditions for island hopping and marine activities.
Yes. Due to local permit and operational requirements, foreign nationals are subject to an additional USD 25.- per person surcharge.
Yes:
0–3 years old: Free of charge
4–10 years old: 20% less than adult price
11 years old and above: Adult rate
Senior Citizens & Persons With Disability (PWD): 20% less than adult price (valid ID required)
Discounts are not cumulative.
Most tours are suitable for families; however, some activities involve early morning departures, swimming, snorkeling or uneven terrain. Guests should assess their own fitness and inform us in advance of any special needs.
Tours involving sea travel or outdoor activities are weather-dependent. If conditions are unsafe, tours may be modified, rescheduled or partially refunded after deducting non-recoverable costs.
Guest safety is always the priority.
All packages are non-refundable. However:
Bookings may be rebooked (at least 7 days before arrival, subject to fees)
Bookings may be transferred to another guest name (subject to applicable fees)
No-shows are non-refundable.
Flight cancellations may occur due to weather or government restrictions. We strongly recommend purchasing travel insurance to cover lost travel value. While we will assist where possible, airline and hotel policies apply.
Yes, travel insurance is strongly recommended. Guests are responsible for their own insurance covering medical emergencies, accidents, trip disruptions and personal belongings. We also offer optional insurance at additional cost.
Yes. Snorkeling gear, life vests and licensed boat operators are provided. Guests must follow all safety instructions given by guides and operators at all times.
We recommend bringing:
- Swimwear & towel
- Sunscreen & sun protection
- Comfortable footwear / aqua shoes
- Waterproof bag
- Personal medications
- Cash for meals and personal expenses
Yes – for most travelers, eTravel registration is mandatory before arrival in the Philippines. It’s a standard entry requirement and is commonly checked by airline staff and immigration.
eTravel is the official online registration system required by the Philippine government for travelers arriving in (and sometimes departing from) the Philippines. It collects essential travel and health-related information and generates a QR code that you may need to show at the airport.
What happens if I forget to register for eTravel?
If you don’t complete eTravel before departure, you may be asked to register at the airport, which can cause delays or stress at check-in. In some cases, airlines may not allow boarding until it’s completed.
Can our team complete eTravel for me?
For privacy and security reasons, travelers must complete eTravel themselves, since it involves passport and personal information.
However, we’re happy to guide you on what to enter – especially your hotel details and destination info.
Do children need to register for eTravel too?
Yes – in general, all travelers, including children, must be registered. A parent or guardian can complete it for them.
Do I need eTravel if I’m leaving the Philippines?
Sometimes yes – eTravel may also be required for departing passengers, depending on current government rules and airline procedures. We recommend checking again a few days before your return flight.
You should complete your eTravel registration within 72 hours (3 days) before your flight to the Philippines.
We recommend doing it as soon as your travel details are final to avoid last-minute stress.
You can register online by filling out the eTravel form with your personal information, flight details, and accommodation address. Once submitted, you will receive a QR code that you should save on your phone (and ideally print as backup).
In most cases, no – eTravel is mainly for international arrival (and sometimes departure).
Domestic flights such as Cebu-Bohol or Coron-Manila typically do not require eTravel, but airline rules can vary.
Most travelers will need:
- Passport details
- Flight number and arrival date
- Accommodation address in the Philippines
- Basic personal and travel information
Printing is not required, but it’s a good idea. A digital QR code on your phone is usually enough, but having a printed copy helps in case your phone battery dies or mobile signal is weak.
Yes – eTravel registration is free of charge.
Be careful with unofficial websites that may try to charge you.
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